This week we are going behind the scenes at School Stream to meet the Customer Success and Support Team and put faces to some of the names you may have spoken with over the phone or via our online chat service. Scroll down to watch the video or keep reading to explore the support options available to schools.
What happens when schools call the office?
‘When schools call the office they get someone who has talked to thousands of users and answered thousands of enquiries. They get through to someone who knows exactly how the platform works and how to get the most out of it. …And the customers get so excited when they can actually have someone talk them through their enquiry or jump on a screen share to run an impromptu training session.’
Brad, Product Support Manager
Why does School Stream have a Customer Success Team?
‘We know there are a lot of demands placed on school administrators so our team is here to help them communicate with parents in the most effective way. It’s an integral part of the service we offer because the relationship doesn’t end once they’ve signed up with us… In fact, that’s where it begins.’
Va, Customer Success Manager.
Feedback from schools tells us that the support and training is a valuable part of the School Stream experience. Here is what some Principals and Educators have had to say:
‘Dealing with Brad Carter at School Stream was great. The app is not time consuming to learn and the training is very good. If I have a question, the response time is so fast.’
‘What I love even more is that I can always ring a telephone number for support and I get someone straight away. The help and assistance is first rate. I’ve never been put on hold and the support staff know what they are talking about.’
You can read more testimonials from other schools using School Stream here.
We are very proud of the training and support we offer at School Stream. We have seen first-hand the difference it can make to administrators and parents when the app is used to its full potential, so we’re here to support you. We also provide free weekly live webinar training sessions available to all School Stream customers. These are held every Tuesday at 11am (Sydney AEST) and Thursday 2pm (Sydney AEST). These run every week of the year, except for two weeks over the Christmas break. Email firstname.lastname@example.org to book.
Our Customer Success team is here to answer any questions and help your school get the most out of School Stream. Our office hours are Monday – Friday 8.30-16.30 (Sydney AEST). We can be contacted via 1300 721 270 (AU), 04 889 4144 (NZ) or via the online form on our Contact page.
We look forward to hearing from you!