Mobile app data retention and destruction policy

Managing Your Data and Privacy with School Stream Mobile App

Data Collection and Security at School Stream

At School Stream, we prioritise the security and transparency of your data. Our application complies with stringent standards to ensure that all user data is securely encrypted in transit and at rest.

User Data Types and Collection Practices

School Stream’s mobile app employs a robust one-time password authentication method, and collects certain types of user data, including but not limited to:

• names
• user IDs
• email addresses
• phone numbers
• in-app messages
• app interactions
• other actions including content and folder preferences
• crash logs

Account Creation

Users can easily create their account directly within the School Stream app, ensuring a seamless and secure experience.

Account Deletion Options

1. Account Deletion Request: Users wishing to delete their entire account and associated data should contact us via email at support@schoolstream.com.au. Please include a request for account deletion in your email. Our team will follow up with identity verification via email or phone and provide an estimated timeframe for the deletion process. We detail the types of data that will be deleted or retained, along with any additional retention periods.
2. Data Deletion Request: For those preferring to delete specific data without closing their account, please also contact us at support@schoolstream.com.au. Include details of the specific data you wish to delete. Our team will guide you through the process and outline the types of data that can be deleted or retained.

Data Retention for Compliance

For compliance with government and education department audits, certain types of data, including but not limited to, in-app messages, and form submissions intended for your school or organisation, are required to be retained. School Stream maintains these records in accordance with legal and regulatory requirements to ensure transparency and accountability. This retention is critical for providing necessary oversight and maintaining the integrity of our services in educational environments.

Third parties like Zendesk (support/feedback tickets) and Google Analytics/Firebase (anonymous analytics and crash reporting data) may also retain information submitted through the app.

Response Time and Transparency

Upon receiving a deletion request, our team will respond within 7 days, verifying identity through email or phone and providing an estimated timeframe for deletion. General requests are processed within 30 days, while more complex actions may take up to 60 days.

By empowering our users with these options, School Stream ensures a transparent and user-centric approach to data management and security.